Terms & Conditions

These terms apply to all agreements between Dr. Farzaneh Samsami ("Provider") and clients ("Client") for coaching services, digital products, and the AI Companion subscription through candlewithin.com.

(1) The Provider offers coaching in the form of conversations, guidance, and personal accompaniment. Coaching is not therapy and does not replace medical or psychological treatment.

(2) The Provider also offers digital products and an AI Companion subscription giving access to an AI-powered reflection tool.

Sessions take place online or in person by agreement. The Provider does not guarantee specific outcomes. The Client remains responsible for their own decisions and actions.

Current prices are shown on the website. Payment is collected in advance through Stripe or PayPal unless otherwise agreed.

(1) The AI Companion subscription is currently priced at €8.50 per month (including applicable VAT) and renews automatically each month until cancelled.

(2) Payment is charged monthly in advance via Stripe on the renewal date.

(3) Cancellation: You may cancel at any time through the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months; access continues until the end of the paid period.

(4) Right of withdrawal: EU consumers have a 14-day right of withdrawal. By accessing the AI Companion service immediately upon subscription and consenting to this, you acknowledge that the right of withdrawal expires once the service has been fully provided (pursuant to § 356 para. 5 BGB and equivalent EU consumer law). To exercise the right of withdrawal, contact hello@candlewithin.com.

(5) Free usage allowances for non-subscribed users may be adjusted without prior notice.

Booked coaching sessions may be cancelled or rescheduled without charge up to 24 hours in advance. Late cancellations or no-shows may be charged in full.

EU consumers have the right to withdraw from a contract within 14 days without giving reasons. For digital content made available immediately at the client's explicit request, the right of withdrawal expires upon delivery. To exercise this right, contact hello@candlewithin.com.

All website content (texts, prompts, materials) is copyright protected. Redistribution or commercial use without prior written consent is not permitted.

(1) The AI conversation tool is for personal reflection only. It is powered by third-party AI service providers; their terms of service apply additionally.

(2) Conversations of registered users are stored for up to 90 days and then automatically deleted. Anonymous usage is not stored; only an anonymised IP hash is retained for rate-limiting purposes.

(3) No warranty is given for the completeness, accuracy, or fitness for purpose of AI-generated responses.

(1) The Provider is liable only for intent and gross negligence.

(2) No liability is accepted for the Client's decisions, the outcomes of coaching, or reliance on AI-generated content.

German law applies. The German version of these terms is authoritative in case of conflict.